GPDV Mental Health

Call Centre Software & After Hours Workshop - Wednesday 29 May 2002	Resources
Agenda	Please click here to view the agenda (22KB)
Summary	Please click here to view the summary (24KB)
Title of Presentation and Presenter	Resources
Welcome
Brief review of literature	Outline of presentation (58KB)
Nicole Petterson After Hours Program Officer GPDV
McKesson - What can be achieved in an after hours environment, how can we integrate with other services and facilitate information transfer
Judy Martin Director of Clinical Services McKesson
HSD - What can be achieved in an after hours environment, how can we integrate with other services and facilitate information transfer
Greg Jones Managing Director HSD
Panel Discussion
Small Group Discussion
What are the benefits and potential problems in terms of: 1. Having a call centre 2. Transferring patient information 3. Health outcomes 4. Cost From the perspective of: 1. Consumer 2. Regular primary medical care provider 3. After hours primary medical care provider 4. Hospital and state health system 5. After hours projects/divisions/health consortia
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Small Group Discussion
Strategies for addressing the identified problems from the framework: 1. Having a call centre 2. Transferring patient information 3. Health outcomes 4. Cost
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